Welcome to Tweende!

These Terms and Conditions ("Terms") govern your access to and use of the Tweende mobile application and services ("Services"). By using our Services, you agree to be bound by these Terms. Please read them carefully.

1. Account Creation and Use

• You must create an account to use our Services.
• You are responsible for maintaining the confidentiality of your account information.
• You must provide accurate and complete information when creating an account.
• You agree to use our Services only for lawful purposes and in accordance with these Terms.

2. Booking and Payment

• You can book a ride or delivery through our app.
• You agree to pay the applicable fare or fee for the Service.
• We may offer various payment methods, including cash, mobile money, or credit/debit card.
• We reserve the right to cancel or modify bookings at our discretion.

3. Conduct

• You must treat our drivers and other users with respect.
• You must not engage in any illegal, abusive, or disruptive behavior.
• You must not damage our vehicles or property.
• We reserve the right to terminate your account if you violate these Terms.

4. Safety

• You are responsible for your own safety when using our Services.
• We encourage you to wear a seatbelt and follow all applicable traffic laws.
• We do not guarantee the safety of our Services.

5. Intellectual Property

• We own all intellectual property rights in our Services, including our app, logo, and trademarks.
• You may not use our intellectual property without our prior written consent.

6. Disclaimers

• We provide our Services on an "as is" and "as available" basis.
• We do not make any warranties or representations about the accuracy, completeness, or reliability of our Services.
• We are not liable for any damages arising from your use of our Services.

7. Limitation of Liability

• Our liability for any damages arising from your use of our Services is limited to the amount you paid for the Service.

8. Governing Law

• These Terms are governed by the laws of Zambia.

9. Dispute Resolution

• Any disputes arising from these Terms will be resolved through arbitration.

10. Changes to These Terms

• We may update these Terms from time to time. We will notify you of any changes by posting the new Terms in the app. Your continued use of our Services after the changes indicates your acceptance of the updated Terms.

11. Termination

• We may terminate your access to our Services at any time for any reason.

12. Contact Us

• If you have any questions or concerns about these Terms, please contact us at support@tweende.com.

By using our Services, you acknowledge that you have read, understood, and agreed to these Terms.